The Public Utilities Regulatory Commission (PURC) has called on the Electricity Company of Ghana (ECG) to explain widespread reports that prepaid electricity credit is diminishing unusually fast, prompting concerns among consumers nationwide.
In a formal directive, PURC Executive Secretary Dr. Shafic Suleman asked ECG’s Managing Director and senior technical and customer service officials to attend an urgent meeting scheduled for Wednesday, February 26, to provide clarity on the matter. The move follows mounting complaints across the media and from electricity users who say their purchased units are being consumed far more quickly than expected.
Earlier this week, the Energy Ministry also intervened. A statement from the ministry’s spokesperson, Richmond Rockson, urged ECG to conduct its own investigation and submit a comprehensive report within seven days. “The PURC, the Energy Commission, the Ministry, and all the agencies are working together to get to the bottom of the matter and resolve it fairly and impartially,” he said.
ECG, however, has denied any deliberate wrongdoing. William Boateng, Communications Director at ECG, told Adom FM’s Dwaso Nsem programme that the utility applies only the tariff rates approved by PURC. “Whatever increment PURC gives us is what is captured in our system. We have not implemented anything beyond that,” he said. Boateng added that increased usage driven by hot weather and the proliferation of cooling appliances could be contributing to the rapid depletion.
The dispute comes after a 9.86% tariff adjustment was implemented on January 1, 2026, under the Multi‑Year Tariff Order (MYTO) to fund long‑term investments in Ghana’s power infrastructure.
PURC’s emergency meeting is expected to probe how the new tariff was integrated into prepaid metering systems, assess any possible technical parameter changes, and recommend solutions that can restore consumer confidence.