Telecommunications giant MTN has announced the successful restoration of internet network capacity, assuring customers of enhanced data services following disruptions caused by cuts to undersea fiber optic cables. The disruptions, which began on Thursday, March 14, 2024, severely impacted vital internet services across Ghana.
In a statement issued on March 24, 2024, MTN confirmed the deployment of alternative cables to support customers and pledged to provide regular updates on the ongoing repair efforts. The company estimates that the repair of the undersea cables may take approximately 5 to 7 weeks to complete.
Furthermore, MTN has committed to reinstating the data bundles lost by customers during the service interruption. “We are pleased to announce that MTN has restored normal internet network capacity to deliver improved data services.
We sincerely appreciate your patience during the recent service interruption,” stated MTN in its communication. Highlighting the ongoing repair works, the statement emphasized, “The repair work on the undersea cables is still underway, and we anticipate this process to last for about 5 to 7 weeks.
In the meantime, we are utilizing alternative cables to ensure continued support for our customers. Rest assured, we will keep you informed of any significant progress made.”
Additionally, MTN assured affected customers that any special data bundles lost due to the disruption would be restored, with direct notifications to affected individuals. The announcement comes as a relief to MTN subscribers, who have endured connectivity challenges in recent weeks.
With internet services now restored, MTN aims to resume seamless operations and uphold its commitment to delivering high-quality services to its valued customers.
For further inquiries or updates, customers are encouraged to contact MTN Corporate Communications at MTNGhana.MediaOffice@mtn.com.
Issued by: MTN Corporate Communications